The Delphi method as a research tool: an example, design considerations and applications

Okoli, Chitu, and Suzanne D. Pawlowski. 2004. The Delphi method as a research tool: an example, design considerations and applications. Information & Management 42, no. 1 (December): 15-29. doi:10.1016/j.im.2003.11.002. http://www.sciencedirect.com/science/article/B6VD0-4C1FF3W-1/1/1c33543b57b9a28f9c3ef287298aa9d8.

The Delphi method has proven a popular tool in information systems research for identifying and prioritizing issues for managerial decision-making. However, many past studies have not adopted a systematic approach to conduct a Delphi study. This article provides rigorous guidelines for the process of selecting appropriate experts for the study and gives detailed principles for making design choices during the process that ensure a valid study. A detailed example of a study to identify key factors affecting the diffusion of e-commerce in Sub-Saharan Africa illustrates the design choices that may be involved. We conclude with suggestions for theoretical applications.